FAQ

1. Shipping & Delivery

How long will it take to receive my shoes? Our estimated delivery time within the United States is 7–15 business days. This includes an order verification and packaging handling time of 1–3 business days. In total, your package will arrive within 8–18 business days.

Do you charge for shipping? No! We are proud to offer Free Standard Shipping on all footwear orders storewide across the United States. There are no hidden handling fees or minimum order value requirements at checkout.

How can I track my shipment? As soon as your package is handed over to the shipping carrier, you will automatically receive a Shipping Confirmation email containing your custom tracking number and tracking portal link. Tracking details typically become live and traceable online within 48 hours of dispatch.

Do you ship internationally or to P.O. Boxes? Currently, we ship and deliver exclusively to physical addresses within the United States. We do not support shipping to P.O. Boxes, APO/FPO military addresses, or international destinations outside the US.

2. Sizing & Product Care

How do I choose the correct shoe size? We recommend reviewing our detailed Size Chart available on every product page before placing an order. Our footwear generally follows standard US sizing. If you are between sizes or have wider feet, we typically recommend sizing up by half a size for maximum comfort.

What should I do if the shoes don't fit perfectly? Don't worry! If the size you ordered isn't the perfect fit, you can easily exchange them or request a return within our 30-day window, provided the shoes are completely unworn and in their original packaging.

3. Returns & Refunds

What is your return policy? We offer a comprehensive 30-day return policy, which means you have 30 days after receiving your footwear to request a formal return. To be eligible, the shoes must be completely unworn, unaltered, inside their original shoebox, and in the exact condition that you received them.

How do I start a return process? To initiate a return, please contact our support team directly at support@urbantread.shop. If your return request is accepted, we will provide you with a return authorization along with explicit instructions on how and where to ship your package.

Note: Please do not use the shoebox itself as the outer shipping box; place the shoebox inside a separate shipping container to avoid transit damage.

When will I receive my refund? Once we receive and inspect your returned footwear at our facility, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method within 10 business days.

4. Orders & Payments

What payment methods do you accept? We accept all major secure credit and debit cards, including Visa, Mastercard, American Express (Amex), Discover, and Diners Club. We also support secure digital mobile wallets like Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure on your site? Absolutely. Our store is hosted on the Shopify platform, which is certified Level 1 PCI DSS compliant. Your financial and personal details are fully secured and encrypted using industry-standard SSL technology during the entire checkout process. We never store your full payment details on our servers.

Contact Information

If you have any other questions regarding product features, fit details, or delivery assistance that are not answered on this page, please feel free to reach out to us directly:

  • Store Name: Urbantread

  • Customer Support Email: support@urbantread.shop

  • Phone Number: +1 646-820-6966

  • Physical Address: Urbantread, 68 Mildorf St, Rochester NY 14609, United States