Contact Us

We would love to hear from you! At Urbantread, customer satisfaction is our top priority. If you have any questions, concerns, or feedback regarding our footwear collections, sizing charts, order processing, shipping timelines, or returns, please don't hesitate to reach out to our dedicated support team.

Our team is always ready to assist you. You can contact us using the verified information below:

Contact Information

  • Store Name: Urbantread

  • Customer Support Email: support@urbantread.shop

  • Phone Number: +1 646-820-6966

  • Physical Address: Urbantread, 68 Mildorf St, Rochester NY 14609, United States

Business Hours

Our customer support operations are available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday – Sunday: Closed

Note: If you are contacting us regarding an existing order, please include your Order Number (e.g., #Urbantread1001) in your email subject line so we can track your details and assist you as quickly as possible.

We strive to respond to all inquiries within 24-48 business hours.